Refund policy

Last updated: March 2026

Thank you for shopping with QISSA at https://wearyourqissa.com.
We hope you are satisfied with your purchase. However, if you are not completely happy with your order for any reason, you may return it to us for a refund or exchange under the conditions outlined below.

Returns

1. Return Period

Customers have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be in the original packaging

  • Proof of purchase or order number must be provided

2. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products

  • Items marked as final sale or non-returnable

  • Items that have been used, damaged, or altered after delivery

3. Return Process

To initiate a return, please contact our support team.

Email us at:

📧 support@wearyourqissa.com

Please include:

  • Your order number

  • Reason for the return

  • Photos of the product (if the item is defective or damaged)

Our support team will review your request and provide return instructions.

Items must be securely packaged before shipping.

4. Return Shipping Fees

If the return is due to our error (such as receiving the wrong item or a defective product), QISSA will cover the return shipping cost.

For other return requests, customers are responsible for return shipping fees.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Refunds

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

If the refund is approved:

  • The refund will be issued to your original payment method

  • Processing time typically takes 3–7 business days

Please note that your bank or payment provider may take additional time to process the refund.

6. Exchanges

If you wish to exchange an item for another size, color, or product, please contact our support team.

Exchanges are subject to product availability.

7. Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Send clear photos of the issue to:

📧 support@wearyourqissa.com

We will review the case and arrange either:

  • A replacement, or

  • A refund, depending on the situation.

Questions

If you have any questions regarding our Returns & Refund Policy, please contact us:

📧 Email: support@wearyourqissa.com
🌐 Website: https://wearyourqissa.com

At QISSA, we aim to provide a smooth shopping experience and high-quality products. If you need assistance, our support team will be happy to help.