Shipping policy

Last updated: March 2026

Shipping Policy

1. Delivery Locations

QISSA ships worldwide.

We deliver to customers across the globe, with a strong focus on customers in the United Arab Emirates and the Gulf region, including countries such as:

  • United Arab Emirates

  • Saudi Arabia

  • Kuwait

  • Qatar

  • Bahrain

  • Oman

We also ship to Europe, the United Kingdom, the United States, Asia, and other international destinations.

2. Delivery Times

Delivery times may vary depending on the destination and shipping carrier.

GCC Countries (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman):
Estimated delivery time: 2–5 business days

International Shipping:
Estimated delivery time: 5–10 business days

Please note that delivery times may vary depending on customs clearance and local courier services.

3. Shipping Fees

Shipping fees are calculated at checkout based on the destination and shipping method.

GCC Shipping:
Shipping rates vary depending on the country and courier service.

International Shipping:
Shipping fees start from AED 50 depending on the destination.

4. Free Shipping

From time to time, QISSA may offer free shipping promotions on selected orders or during special campaigns. Any such offers will be clearly stated on the website.

5. Order Processing

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next working day.

During high-demand periods such as sales or product launches, processing times may be slightly longer.

6. Order Tracking

Once your order has been shipped, you will receive an email confirmation with tracking information.

You can use the tracking number provided to monitor the status of your shipment through the courier’s tracking system.

For assistance, you can contact us at:

support@wearyourqissa.com

7. Lost or Damaged Items

QISSA ensures that all products are securely packaged before shipment.

If your order arrives damaged or is lost during shipping, please contact our support team within 48 hours of receiving the package.

We will review the issue and arrange a replacement or appropriate solution according to our store policies.

8. Third-Party Shipping Providers

In some cases, third-party logistics partners or fulfillment providers may handle shipping and delivery of your order.

QISSA works only with trusted shipping partners to ensure reliable and secure delivery.

9. International Shipping Notes

International shipments may be subject to:

  • Import duties

  • Customs fees

  • Local taxes

These charges are determined by the destination country and are the responsibility of the customer.

QISSA is not responsible for delays caused by customs clearance procedures.

10. Contact Us

For any questions regarding our shipping policy, please contact us:

📧 Email: support@wearyourqissa.com
🌐 Website: https://wearyourqissa.com